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• BMC Service Desk Express

There is a need for increased visibility into the investigation and litigation functions delivered by the department due to ever increasing statutory and regulatory requirements that govern the various boards, commissions and divisions. Increasing regulations and current economic pressures means it is imperative that the State of New Mexico, Regulation and Licensing Department continue establishing its solid foundation for processing and managing investigation and supporting cases. The department must be able to continually provide more services without increasing expensive assets such as human resources.

Column Case Management will allow superior visibility into the ongoing cases and investigations, thus providing management the ability to allocate resources more efficiently and effectively. By providing case management process enforcement, data tracking and data entity relationships, case task assignments, case narratives, file attachments, electronic form management, statistics, metrics, and reporting, Column Case Management will enable the New Mexico Regulation and Licensing Department with the necessary tools to track cases from start to finish and the ability to pull relevant data quickly and accurately for reporting purposes. Within the United States, Column Case Management for Investigations is widely held within Law Enforcement, Inspector General, and Regulatory agencies.

About Column Technologies

Established in 1998, Column Technologies is a global technology, management consulting, and services company that helps commercial and public sector organizations improve service efficiency while lowering costs and risk. Headquartered in the United States, we have 275 employees around the world, as well as offices in Australia, Canada, India, Singapore, South Africa, and the United Kingdom. For additional information about Column Technologies, please visit http://www.columnIT.com or call 1-866-265-8665.

Column Search looks through your BMC Remedy ITSM database and any other integrated databases, displaying search results in an easy-to-read, user-friendly format. From the preview pane, users can access files that match the query or even associated BMC Remedy records, opening them within the browser or the appropriate application.

"Column Search extends BMC Remedy query capabilities beyond the traditional application boundaries without cumbersome point-to-point integrations. By including content from other structured data sources and file systems, and indexing this information for rapid consumption, Column Search adds a rich layer of contextual information to your BMC Remedy applications without the cost or overhead of other search and retrieval solutions. You get the immediate benefit of accessing data from its native location without sacrificing speed or ease of use," said David Savino, CTO of Column Technologies.

Through its Search Anywhere feature, users are now able to look at the entire network including key ITSM, CMDB, and BMC Remedy forms, embedded attachments such as MS Word and Adobe PDF, external databases such as MS SQL and Oracle, and even external network directories. Built-in security leverages existing user authentication to limit information retrieved from searches allowing users to only see permission-based search results. Search filtering refines existing searches without needed to rekey any information and additional refined searches based on automatic recommended spell checking of the search field.

Join us on Monday, June 28th at 8:00 p.m. CST/Tuesday, June 29th at 11:00 a.m. EST (Sydney, Australia) for a live webinar to discover Column's latest BMC Remedy efficiency application to quickly find any information or files across your systems through a powerful, feature-rich search engine available through BMC Remedy ITSM or any web browser. To attend the webinar, please register at: http://www.columnit.com/events.html

Established in 1998, Column Technologies is a global technology, management consulting, and services company with proven success across the public and private sectors. Column is headquartered in the United States, with over 275 employees and offices in Australia, Canada, India, Singapore, South Africa, and the United Kingdom. Our end-to-end approach enables organizations to improve service, lower costs, increase efficiency, and mitigate risk. For additional information about Column Technologies, please visit http://www.columnIT.com or call 1-866-265-8665.

Thank you for your interest in Column Investigative Case Management and Public Safety. Please bookmark this page for future reference.

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Thank you for your interest in Column Investigative Case Management and Public Safety. Please bookmark this page for future reference.

View the Column Case Investigative and PublicSafety datasheet (PDF: 169 KB)

The itSMF USA annual convention is the largest, most comprehensive gathering of Service Management professionals in the world. This year’s event, to be held the week of September 19 at the Kentucky International Convention Center in Louisville, Kentucky. This event is sure to provide attendees with thought-provoking content on critical Service Management topics, including “Why use ITIL?”

Friedman will take the stage on Tuesday, September 21, 2010 at 11:15AM to present “Metrics and Business Intelligence for ITSM”. This educational presentation provides specific and realistic solutions to the typical challenges of traditional ITSM reporting. It better prepares an ITSM organization to anticipate, recognize and categorize business requirements from executives, management and operations. And, it introduces the ITSM Business Intelligence Roadmap and enabling technologies.

Providing actionable management and performance metrics is much more complex than simply maintaining a catalog of operational reports. IT and the business are constantly evolving and asking new questions which demand new reports or methods of analyzing data. Traditional reporting processes can’t keep up. Also, today’s IT organization is accountable to many more stakeholders, both within IT and the business. “Metrics and Business Intelligence for ITSM” helps organizations build consensus on which metrics are important. It also helps them understand how business intelligence technologies can be employed to meet business requirements, while reducing the costs and timeframes to provide management insight.

Sam Friedman has extensive experience in ITSM operations, management and application development. Previous experience includes: ITIL Release Manager at Bloomberg LP, oversaw software testing and deployment to 150,000+, globally distributed end points; Application Developer at Bloomberg LP, designed and developed ITIL Incident Management and ITIL Change Management solutions for corporate wide-area network operations; Solution Architect for Column Technologies, acted as developer.

During itSMF USA Fusion 10, Friedman and nearly 100 other industry experts will educate the IT and business communities on standardized processes and best practices in the field of Service Management. A variety of presentation formats will target professionals from advanced program managers to beginning implementers in a number of industries. Complete details on the program and speakers, including Friedman is available at http://www.itsmfusion.com.

“As always, this year’s program and speaker selection was selected with the intention of motivating and uniting our diverse attendee base,” said itSMF USA Event Chair, Veronique Lafontaine. “Speakers such as Friedman can offer our attendees a unique perspective, real-world advice, and invaluable advice on the most important issues facing Service Management today.

Registration and detailed convention information is available at http://www.itsmfusion.com.

About itSMF USA Fusion 10

The itSMF USA Fusion 10 convention is the “must attend” event for learning about or improving the practice of Service Management. Bringing together the best minds in the industry, the annual event attracts more than 2,000 attendees and hosts many more for pre- and post-conference training and workshops. itSMF USA Fusion 10 attendees are innovators in the field of Service Management and are constantly looking to increase the quality, efficiency, and effectiveness of their programs while simultaneously reducing costs and risks. More information is available at www.itsmfusion.com .

itSMF USA® is a trademark of the Information Technology Service Management Forum USA. All other trademarks referenced herein are the property of their respective owners.

About Column Technologies

Established in 1998, Column Technologies is a global technology, management consulting, and services company that helps commercial and public sector organizations improve service efficiency while lowering costs and risk. Headquartered in the United States, we have 275 employees around the world, as well as offices in Australia, Canada, India, Singapore, South Africa, and the United Kingdom. For additional information about Column Technologies, please visit http://www.columnIT.com or call 1-866-265-8665.

Sam and Lori presented “Best Practices: Business Intelligence for IT Service Management,” offering NASTD state members easy access to a network of IT professionals across the nation and a wide array of meaningful technology information tools and resources.

IT will often struggle with metrics, performance indicators, management dashboards or balanced scorecards, they are known by many different names and the business of managing IT becomes so much more difficult without them. Unfortunately these potentially useful tools can often be derailed by politics, suspicion or lack of continuity. By utilizing proper technology information tools and resources with a strong team of professional support, Sam and Lori discussed, businesses can harness a powerful source of information to help strengthen their business.

To view the on-demand presentation, please click here.

Sam Friedman has extensive experience in ITSM operations, management and application development. Previous experience includes: ITIL Release Manager at Bloomberg LP, oversaw software testing and deployment to 150,000+, globally distributed end points; Application Developer at Bloomberg LP, designed and developed ITIL Incident Management and ITIL Change Management solutions for corporate wide-area network operations; Solution Architect for Column Technologies, acted as developer.

Lori Ashworth has experience designing and deploying mid-to-large scale reporting and Business Intelligence solutions and technologies in both the public and private sectors. Prior to joining Column Technologies she developed enterprise reporting solutions for the US Navy, US Marine Core, and US Army. And, since coming onboard at Column Technologies, Lori has designed and deployed enterprise-wide, business intelligence solutions for Healthcare and IT Service Management business processes.

Established in 1998, Column Technologies is a global technology, management consulting, and services company that helps commercial and public sector organizations improve service efficiency while lowering costs and risk. Headquartered in the United States, we have 275 employees around the world, as well as offices in Australia, Canada, India, Singapore, South Africa, and the United Kingdom. For additional information about Column Technologies, please visit http://www.columnIT.com or call 1-866-265-8665.

• Detailed documentation on changes to the BMC Remedy application since last release (or other specified period) by administrator user.
• Full system scan for broken workflow
• Graphical reports on workflow connecting primary forms (including any customisations)
• Full performance analysis of all system workflow for primary forms; including the following reports:
  • Un-indexed Searches
  • Unqualified Searches
  • Searches that cannot be indexed
  • Index Usage Report
• Report on comparison of workflow between servers (either Development & Test, Test & Production, Development & Production or other servers)
• Optional graphical presentation of selected active link and filter guides
• Accelerated troubleshooting and rectification of any problem areas using event flow diagrams and enhanced workflow searches

By signing-up to the BMC Remedy Health Check Service, Column will perform regular analysis of your system for the duration of your service agreement. Contact Us today to learn more.

Established in 1998, Column Technologies is a global technology, management consulting, and services company that helps commercial and public sector organizations improve service efficiency while lowering costs and risk. Headquartered in the United States, we have 275 employees around the world, as well as offices in Australia, Canada, India, Singapore, South Africa, and the United Kingdom. For additional information about Column Technologies, please visit http://www.columnIT.com or call 1-866-265-8665.

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