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Column Case Investigative
The Investigative ChallengeLaw enforcement agencies across the country are faced with the same challenge: how to input, store, and access vast amounts of information about their daily activities. How can they ensure they handle cases in the right order, and the case information they gather is available to their coworkers on a timely basis? Whether it is determining a suspect’s connections or tracking a police cruiser's status, the information that is available and needed at a moment’s notice can be overwhelming. In many cases, aging, poorly-integrated systems have made it difficult to find or share information, create reports, or complete audits. For organizations and staff charged with enforcing the law, it's a challenge that can directly affect their safety of their officers and the people they protect. The Solution: Column Case ManagementTo help, Column Technologies offers Column Case Management’s Investigative module, a collaborative, web-based solution for police and law enforcement. Easy to implement and easy to maintain, its powerful content and records management, collaboration, and workflow automation features increase efficiency and help deliver high-quality service. The Investigative module can help law enforcement organizations manage cases from their investigation and review through their adjudication. Its powerful data model lets you link information to one or many cases, helping uncover complex relationships among people, places, and things. No matter how your police or law enforcement organization works, you can tailor Column Case Management to your exact needs, deploy on any scale, and then quickly and easily make changes. Case Management BenefitsFrom our inception, Column Technologies has helped public and private organizations transform how they conduct business. Today, Column Case Management's enterprise features and interoperability with your other technology allows your staff to: |
- Enhance record, document, and evidence management
Column Case Management's Investigative module replaces paper-based case folders with secure, case-specific virtual workspaces. Here, users can coordinate their work and manage unstructured content such as Microsoft Office and PDF documents, HTML files, e-mail messages, images, forms—even audio and video files.
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Improve security and audit procedures
Rigorous access and audit controls—including user, role, and group-level security, data encryption, and complete audit trails—promote information sharing while fulfilling your organization’s responsibility to protect privacy and personally identifiable information.
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Increase data quality
Powerful data quality management tools use business rules and real-time logic to validate, cleanse, and integrate data. The result? Accurate, timely, and complete information that supports good decision making without compromising speed and efficiency.
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Improve information access from search and data visualization
When you need to find information, you can securely search all sources, including documents, web pages, attachments, forms, and activity logs. You also have access to Thinkmap, a powerful data visualization technology that can help you uncover relationships among people, locations, property, vehicles, organizations, and other data elements.
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Increase efficiency with electronic forms and customizable workflows
Built on the BMC Remedy Action Request System (ARS)—a workflow engine used by some 7,000 organizations worldwide and over 80% of the Fortune 500—Column Case Management can effectively automate manual, time-intensive activities.
With ARS, workflow rules can send notifications or information, create or escalate assignments, request approvals, and update data—even automatically create and send correspondence based on case information. You can also build track-able electronic forms that reduce errors and rework and then link them to cases.
When your workflows are in place, you can continually measure their effectiveness and then update them to improve their performance. Whether you automate one process or all of them, you’ll eliminate redundant tasks, speed approvals, and ensure compliance.
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Access to up-to-the minute data with a customizable, web-based reports console
Powerful reporting and dashboard consoles provide real-time performance metrics and fully integrate with a wide variety of business intelligence solutions. Each module includes a large number of standard reports and dashboards as well as the ability to create custom reports and ad-hoc queries. If rolled-up data demands an explanation, you can easily drill down for more detail.
Software-as-a-Service (SaaS) Solutions
Column's software-as-a-service (SaaS) option for the Investigative Case Management module helps police and law enforcement organizations limit installation, maintenance, and staffing costs and eliminate time-consuming upgrades and backups. With SaaS-enabled Investigative Case Management, your solution resides on Column Technologies’ servers, and your users access it through secure Internet connections.
To learn how the Column Case Management Solution can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.
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